Timmy H
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May 30, 2019

Bose 500 Home Speaker keeps switching off.

Speaker keeps switching off when playing, regardless of wifi signal strength (which it says is great), but doesn't do it after any particular time. I've tried factory settings, taking it off the extender, re-booting etc but no joy. Any clues please?

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Timmy H
Audible Advocate
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May 30, 2019

Re: Bose 500 Home Speaker keeps switching off.

Author Accepted Answer selected by Timmy H

Hector B,

 

I did what you suggested and all seems to be well. Many thanks.

 

Timmy H

4 REPLIES 4
Moderator

Re: Bose 500 Home Speaker keeps switching off.

Hi Timmy H, 

 

Thanks for your post and welcome to the community. I am sorry to hear that you are having issues with your HomeSpeaker 500, however I would love to assist you further. 

 

Firstly, I would recommend that you perform a product reset rather than a factory reset. This can be performed by turning off the product and unplugging it from power for 30 seconds. When power is reconnected, a tone is heard from the product. 

 

Have you also attempted to remove the speaker from your account and then re-add it? I would also recommend using a different power outlet to ensure that this isn't causing any issues. 

 

I look forward to hearing back from you. 

 

Kind Regards, 

Hector B - Community Support 

 

 

Timmy H
Audible Advocate
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May 30, 2019

Re: Bose 500 Home Speaker keeps switching off.

Hi Hector B,

Thanks for the response. The only thing I haven't tried is removing the speaker from my account, which I will do shortly. I'll let you know.

Moderator

Re: Bose 500 Home Speaker keeps switching off.

Hi Timmy H, 

 

Thanks for posting and confirming this for me. 

 

I look forward to hearing the result of this. 

 

Kind Regards, 

Hector B 

Timmy H
Audible Advocate
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Registered since

May 30, 2019

Re: Bose 500 Home Speaker keeps switching off.

Author Accepted Answer selected by Timmy H

Hector B,

 

I did what you suggested and all seems to be well. Many thanks.

 

Timmy H