Bose 500 Product Activation Failed
Dear Bose help centre,
I purchased a Bose Home speaker 500 1 month ago in December 2020 from John Lewis Stores UK. The initial set up was all fine with the speaker working via the app.
Within 2 weeks I was unable to connect to the speaker via the app and now one month on I remain unable to connect to the speaker via the app, in its current form the speaker is nothing more than a unusable box.
I am based in the UK and have read posts on the Bose help page, following the comments from Bose I have reloaded the app, reset the speaker and rebooted my router, all of this has been done numerous times. Despite these actions being taken nothing makes any difference, every time during setup the speaker connects to the WiFi but following this the ‘Product Activation Failed’ message comes up.
I can see I am not the only person to have incurred this issue and while I know it will be a robot replying I would very much appreciate some human interaction to establish a resolution.
I have now spent many hours wasting my time, unfortunately I feel that this Bose product is a complete waste of money. I qualify this statement by the fact that I have purchased a brand new product and it simply does not work and function as it was sold to me, and how Bose market the product.
If you cannot resolve the issue I will be returning the product to John Lewis as unusable.
I look forward to hearing from you