Milury
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Feb 11, 2021

Bose 500

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Bose product name Soundbar 500

 

Country UK

 

Is the above product discontinued?  I only ask as I am getting conflicting information from the Bose chat help and call centre.  Thanks

3 REPLIES 3
Tegan_M
Moderator

Re: Bose 500

Hi Milury,

 

Thanks for reaching out.

 

The Soundbar 500 appears to have been discontinued in November 2020. 

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Milury
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Feb 11, 2021

Re: Bose 500

Thanks for letting me know, sincerely appreciate it  - Bose need to update their team as there is a clear confusion.  When I call the Bose sales line, they inform me that it will be back in stock on the 11th of April. When I have used the online chat facility team (On one browser), they informed me that it has been discontinued.  On another browser, the chat facility team inform me that it will be back on the 11th of April. 

 

I did not want to wait until April to get disappointed but also have the fear that if I buy a different Brand or a different model now, come April it is released.  

 

In my final call, I did request them to ask the team to update the website accurately - mention discontinued or provide a date for the restock.

rickatk
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Nov 12, 2015

Re: Bose 500

@Milury 

 

In deference to @Tegan_M ‘s response, this is a peer to peer chat forum dealing with technical support issues. I suggest that sales inquiries should be made directly to Bose. The advice you received regard the SB 500 is not completely out of line. Especially considering you were given a date. I expect the shelves will be restocked with SB 500 speakers in April as you were advised.

 

 

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