Bose 700 Alexa search Netflix with FireTV issues

[Willeffects]

Hello, just purchased the 700 last night because of Alexa integration (wish I had found these forums and not listened to all the reviewers who clearly didn’t spend any time in a real setup).  

Ive got FireTV on hdmi 1 (dvi) and Bose on hdmi 2 arc on Samsung smart tv.  I’ve linked my FireTV to the Bose in Alexa.  Everything generally seems to be working through Alexa — turn off Bose, turn on Bose, and if I am playing Netflix on FireTV commands like start, stop, pause etc seem to work. BUT if I issue a search command like “find jerry Seinfeld standup on Netflix” Bose Alexa responds with finding shows but then it switches to hdmi 2 so I’m staring at the Bose download app screen on tv. 

Anyone have any ideas on what’s going on here? I tried switching the hdmi ports but that didn’t help. 

Also I see all the complaints but I’m assuming there is no separate volume control for Alexa right? It is much louder.

Thanks

Will

[Jessie_O]

Hi Will, 

Thank you for your post and welcome to the Community! 

I'm sorry to hear of the issues that you are experiencing with Alexa. I will do all I can to assist you! 

It sounds as if the soundbar is switching the source when you activate Alexa. I have marked your post as a feedback request so that the relevant team can see it and be made aware. 

In the meantime, have you tried an optical cable? 

I look forward to hearing from you! 

Kindest, 

Jessie O - Community Support