I wholeheartedly agree with you! Our household was excited about getting this new Bose product. We've been Bose customers for many years. However, it's unbelievable that something as simple as this remote control backlight issue is causing tension in our family, when we should be able to mindlessly operate this device and enjoy our media and entertainment. The little time we have together as a family to watch our favorite programming is being monopolized with operational frustration and negativity. This is the first Bose investment we have regretted.
Thank you for your response. I would like to respectfully point out that it has now been almost two months since the release of this product. Would you mind please checking again with the development team and providing an update to the Community regarding this backlight remote control issue?
Oct 25, 2018
In addition, for someone who has a disability (whether it be visual, dexterity/hand-eye-coordination), this remote makes it challening, if not impossible, to operate the product. This does not align with the Bose Guiding Principle of "Innovation and technology: that deliver demonstrable benefits to customers." Bottom Line... this just needs to get fixed, please.
Nov 24, 2018
Nov 24, 2018
Nov 30, 2018
Dec 3, 2018
I'm not sure Bose has the ability to fix this or even listen to our suggestions. They can't even put out a comprehensive manual for their products.
Dec 4, 2018
The backlight turns off so soon. This is very frustruating experience even for young pepole because someone mentioned it was an issue for old people.
How long will it take to check with development team and update here. Is no reply a NO? If the problem can't be fixed will Bose send us a remote that fixes the issue.
Thanks for posting. We understand the frustration that the current backlight configuration causes. We have raised your comments and feedback to the team that needs to see them. Unfortunately, we do not have a timeline available for this particular request to share. Once we have more information, we will definitely let you know here in the Community. Until then, you know as much as we do.
Thanks for your patience!
Greg - Community Support