Bose 700 soundbar continuously updating and non responsive
Purchased a 700 soundbar and 700 base module back in January. I didn't think I was getting updates and attempted to push an update. When the soundbar restarted it had no sound but the base module worked. I was able to get sound back, but I attempted the update again and the same thing happened. According to the bose website, the next step was attempt recovery mode. My soundbar has the left to right white LED scroll but was stuck there for an hour. I called bkse and they attempted to factory reset my soyndbar, but the soundbar is unresponsive to the remote which is now just flashing the input buttons. I am now on hour 2 of waiting and hoping the update finishes. It is worth noting that the bose rep also had me unplug the soundbar and when it restarted, the LED light continues to scroll left to right. Any other recommendations before I have to send the soundbar in?
I unplugged it and started recovery mode again at approximately 930PM. At 630 this morning it was still scrolling left to right. I unplugged it for while I'm at work and hopefully something will reset.
Bose product name
700 Sound bar
What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
Detailed description of the issue and steps to reproduce
What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)
When did you start to experience the issue? Did it work correctly previously?
Any troubleshooting steps you took
All bose recommended, both online and phone