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Silent Starter
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Feb 29, 2020

Bose Home 500 airplay?

It says Bose Home 500 speaker supports Airplay 2 on Bose website.  I've tried so many times but yet to see the Bose Home 500 speaker listed on my Airplay speaker list.  Can anyone tell me how this works?  I have no problem with other brand speakers.

 

Also how do I know if my Bose Home 500 has the latest firmware installed?  There's no way I can force a firmware check from the music app.  It show 7.0.9-8655.

8 REPLIES 8
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Moderator

Re: Bose Home 500 airplay?

Hello dday408, 

 

Sorry you're unable to play via Airplay 2 on your Home Speaker 500. Airplay 2 is compatible with your speaker, so lets get this working for you. 

 

Have you used the steps provided in this link? This will provide you with instructions on how to activate AirPlay on your speaker.

 

Do let us know how you get on. 😊

 

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Quiet Contributor
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Apr 22, 2020

Re: Bose Home 500 airplay?

I have the Bose 500 Soundbar and it has disappeared from HomeKit and I cannot choose it as an Airplay speaker. It was set up correctly in the past, now it's just gone.  I have reset the wifi and tried adding it to HomeKit on multiple occasions but I get nothing.  Please assist.

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Moderator

Re: Bose Home 500 airplay?

Hello, 

 

I am sorry to hear this! 

 

Have you tried rebooting your mobile device? 

 

I would also reboot your soundbar by disconnecting from power for 30 seconds. 

 

Do let us know how you get on.

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Quiet Contributor
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Apr 22, 2020

Re: Bose Home 500 airplay?

I have rebooted my phone as well as the speaker, still no Airplay

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Moderator

Re: Bose Home 500 airplay?

I am sorry to hear this persists. 

 

Do other WiFi services on your Soundbar 500 work fine in the Bose Music app?

 

Are you able to connect to your Soundbar 500 not going through the HomeKit with Airplay?

 

I look forward to hearing from you. 

 

 

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Quiet Contributor
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Apr 22, 2020

Re: Bose Home 500 airplay?

Yes, the Google Assistant works fine.  It even has a HomeKit name in the settings, it's just not showing in Homekit

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Re: Bose Home 500 airplay?

Have you tried removing and re-adding the speaker to your HomeKit?

 

I would also suggest following the troubleshooting on the Apple Support site. If these do not help resolve this, it would most likely lead to a networking issue which we can look into with you further. 

 

 

 

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Quiet Contributor
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Apr 22, 2020

Re: Bose Home 500 airplay?

The speaker is not in HomeKit, therefore I cannot remove it.  I am not able to add it either.