MRAUDIO
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Dec 29, 2018

Bose Home Speaker 500 and Phone Calls

When will we see an update that will allow us to make and take phone calls using Alexa with the Bose Home Speaker 500?  Thanks!

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Jeff_G
Moderator

Re: Bose Home Speaker 500 and Phone Calls

Bose Best Answer selected by Community Manager Keith_L
Hello All,
 
On Tuesday November 10th, 2020, a new firmware was released to Bose Smart Speakers and Soundbars. This exciting Firmware update brought Alexa calling and messaging which allows users to communicate with friends and family using their Alexa-enable Bose Smart Speaker or Soundbar!
 
Through this feature, you can use Alexa to:
 
  • Activate a two-way intercom, also known as “Drop In”
  • Send voice messages to other Alexa-enabled devices
  • Call anyone's phone or an Alexa-enabled device
As the feature has been out for a while now, all of your devices should have automatically updated and be ready to go!
 
You can learn more about this update here.

Thanks!
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24 REPLIES 24
Charlotte_G
Moderator

Re: Bose Home Speaker 500 and Phone Calls

Hello MRAUDIO,

 

Thank you for posting!

 

To enable phone call audio through a Bluetooth speaker, the device must feature Hands-Free Profile (HFP), or Headset Profile (HSP). At present, this is not supported on the Home Speaker 500, but we certainly appreciate your interest and feedback!

 

We do not currently have any information regarding this feature, however, your comments will be passed along to our development team for consideration. 

 

Let me know if you have any questions.

 

Warm regards,

Charlotte G - Community Support

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MRAUDIO
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Re: Bose Home Speaker 500 and Phone Calls

Thank You!  Since all of the other Echo devices support Phone Calls, it is only fitting that the Home Speaker 500 would also support this feature.

 

Hopefully, we will see this added in a future update.

 

MRAUDIO

shrugs20
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Apr 20, 2020

Re: Bose Home Speaker 500 and Phone Calls

any update? every other bluetooth speaker i've owned has had the abililty to stream voice calls and microphones. i'm hard of hearing and this is a must have feature for me to keep the bose soundbar 500. as of now, i can bluetooth stream music to the device but not voice calls or video streaming services audio (from my android phone)!

Vicky_W
Moderator

Re: Bose Home Speaker 500 and Phone Calls

Hey Shrugs20, 

 

We do not have an update on this yet. But I will add your name to the list of users who would like this feature!

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Jsalazar
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Apr 25, 2020

Re: Bose Home Speaker 500 and Phone Calls

I will like my name added as well.
I will appreciate include the ability to answer calls in home speaker 500

Thank you 

Luvlylyd
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Apr 30, 2020

Re: Bose Home Speaker 500 and Phone Calls

please add my name to the list that wants compatibility with a phoe for Bose 500 speaker. Based on the video I thougjt itbwas a given.

tanliyuan
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May 2, 2020

Re: Bose Home Speaker 500 and Phone Calls

Hi Bose,

Just purchased the HS500 as well, but also disappointed to find out that speakerphone / mono handset function is not supported.

 

Bose*user
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May 6, 2020

Re: Bose Home Speaker 500 and Phone Calls

Hi, 

Can we have a definitive answer if this has been picked up, base on that I will decide if i'm keeping this. 

The Product document should clearly be updated to show that this feature is not available.

 

r

 

AnilRP
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Jun 27, 2020

Re: Bose Home Speaker 500 and Phone Calls

Hi Bose 

 

I just bought Bose Portable home and discovered it doesn’t have ability to take or make calls which is available in revolve +. It doesn’t make sense. Will this ability be provided through a software update? If yes by when ? 

I am thinking of returning the Portable Home