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Heks
Contributor
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Jul 6, 2021

Re: Bose Home Speaker 500 not playing Amazon Prime music in Canada

Have you had it fixed?

Im unable to do so 

AnitaSawyer
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Jul 11, 2021

Re: Bose Home Speaker 500 not playing Amazon Prime music in India

How do I connect to WiFi and play Amazon music?

Salil
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Aug 2, 2021

Re: Bose Home Speaker 500 not playing Amazon Prime music in India

Hi Bhavit

Were you able to find a solution for this issue of Amazon music not playing on Bose Hose Speaker 500.

 

I am also facing same issues since last few days .

 

Appreciate if you could help

 

salil

Salil
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Aug 2, 2021

Re: Bose Home Speaker 500 not playing Amazon Prime music in India

@bhavit I am facing same issues playing Amazon music app on home speaker 500.

please advise if and how you were able to mitigate this.

 

thanks

salil

Vicky_W
Moderator

Re: Bose Home Speaker 500 not playing Amazon Prime music in India

Hello Salil, I am sorry to hear you are facing the same issue. Thanks for posting as I would love to help you to get this resolved. Can you please confirm what troubleshooting you have tried and also answer the questions asked by my colleagues @jessi_O and @Tegan_M above?

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Salil
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Aug 2, 2021

Re: Bose Home Speaker 500 not playing Amazon Prime music in India

I have

-deleted and reinstalled Bose speaker 500 on Bose Music App

-reinstalled Amazon music app

-linked Amazon music again with Bose music app

-I don’t have any WiFi extenders

**Spotify works fine

Salil
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Aug 2, 2021

Re: Bose Home Speaker 500 not playing Amazon Prime music in India

@Vicky_Wany update please 

Hector_B
Moderator

Re: Bose Home Speaker 500 not playing Amazon Prime music in India

Thanks for updating us on this Salil! 

 

Do you see any error messages at all when attempting to stream to the speaker? Please can you also let us know if you are able to stream directly via Amazon Music? 

 

Let's also reset your internet router by removing the power cable for a minute before reconnecting, we also want to reset the speaker via these steps here.

 

We look forward to hearing back from you with the result of these steps.  

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Salil
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Aug 2, 2021

Re: Bose Home Speaker 500 not playing Amazon Prime music in India

Hi Hector

C7-SC3103 This is the error code I get

 

yes i can play Amazon music 

Marvin_B
Moderator

Re: Bose Home Speaker 500 not playing Amazon Prime music in India

Hi Salil.

 

Thank you for that information. I have looked into this for you.

 

To resolve the issue, please follow the steps from this LINK.

 

Let us know how it went.

 

 

 

 

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