Megadrummerx
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May 27, 2020

Bose Home Speaker 500 says "Sorry i couldnt reach Bose Music"

I have just purchased and installed a Bose 500 Home Speaker and i can play my Spotify library through the Bose Music App and also via Spotify if i choose to. Works fine.       

 

However if i ask Google to play something it replies "Sorry i couldnt reach Bose Music".

 

Any ideas please ???

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Beamishcat
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Feb 10, 2021

Re: Bose Home Speaker 500 says "Sorry i couldnt reach Bose Music"

I am experiencing the same issue but intermittently. I did not do anything to resolve it and it started working, but the problem has now reoccurred. Any ideas on this greatly appreciated. My wife wants to send it back! 

Jeff_G
Moderator

Re: Bose Home Speaker 500 says "Sorry i couldnt reach Bose Music"

Hello Beamishcat, 

 

Thanks for joining the discussion. 

 

Have you set the speaker up in the Google app on your smartphone? Full instructions can be found here.

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