bp.sg
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Apr 21, 2019

Bose Home Speaker spoke to me when I did not say anything

One annoying issue I have been facing with my Bose Home Speaker (Google Assistant) is that it spoke to me out of nowhere during I have conference call. Nobody was saying Hey Google. How can I resolve this issue? Right now I just switch off the Home Speaker mic when I am having my call. Also, it would be nice if the mic on/off can be control through the app.

 

Bose product name Home Speaker 500

 

Country Singapore

 

Firmware Version Latest

(1.0.7, 4.8.1, 1.7.0, etc.)

App Version Latest

(4.1.1, 13.0.2, etc.)

What devices were you using that were affected and what version are they on

iPhone 11 Pro

Detailed description of the issue and steps to reproduce

 

What environment do you experience the issue in?

(noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

 

 

1 REPLY 1
Jessie_O
Moderator

Re: Bose Home Speaker spoke to me when I did not say anything

Hey there bp.sg, 

 

Thank you for this post, I'm sorry to hear that you are experiencing this issue with your speaker. 

 

Does this happen often? Or is it something that has happened once or twice? 

 

I would recommend a reset, which Home Speaker do you have, so I can give you the correct way of doing this. 

 

I look forward to hearing from you!

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