Bose Music app logged me out. Now trying to log back in using facebook (as per before) and it keeps bouncing back to the same page saying "log in with facebook" after authorising via facebook already. Not keen on setting up a new account and setting up all devices again. Please help.
Hi hillsy44, thanks for your post.
Sorry to hear of your difficulties. We'll need a little more information. What device/operating system are you using? Have you tried any troubleshooting prior to posting? A great starting step is to uninstall and reinstall the Bose Music app to test for smaller issues. Additionally, do you have access to the Bose Music app on any other devices? Are you experiencing the same issue? Thanks.
I am using iPhone 11 Pro using version 13.5.1 software. I've removed the Bose Music app twice and downloaded fresh versions again twice - after removing the facebook authority and resetting my iphone. In all cases it remains stuck in this loop and won't recognise my facebook log in. See attached pics in sequence by file number.
Thanks for the update and the screenshots!
We have started the rollout for an update to the Bose Music app, have you had this update for the app installed? If you are not sure, go to the app store on your phone and find the Bose Music app, it will let you know if there are any updates available. The latest version is 3.5.5 on iOS.
From the screenshots you have provided it looks like you have been trying to log into the app while using your cell data. Have you tried logging in while connected to Wi-Fi as well? If not I would definitely recommend trying this.
Let me know how you get on!
Sep 5, 2020
Oct 16, 2020
I got the same issue. Finally I figured it out that it doesn’t log me in with Facebook.
My way to fix it is to click the help center link in the same screen, then it prompted me to log in Facebook then.
Hope it helps.
Oct 23, 2020
I had the same issue today (iPhone 12 iOS 14.1). Here is how I fixed it: First I closed all open apps. Than I opened the phone browser (safari) and logged manually into Facebook on their webpage (kept it open in background). After that I opened the Facebook app in the background as well and made sure I have WiFi connection. After that it worked for me without any further problems! Maybe this will help u as well!
Dec 11, 2020
I’m having the same issue now, I’ve tried the suggestions above but it doesn’t work
When replying to a topic, make sure your reply is relevant and keeps the conversation productive. Please be respectful of other community member's opinions. If you are experiencing the issue reported in a thread, the more details you can include the easier it will be for others to try and help.
Dec 30, 2020
I am experiencing the same issue as seen above on my iPhone 7. I've made all the recommendations, and nothing has helped. I keep getting caught in the bose music app and Facebook log in loop. Considering this is a costly product, I would think their app would work to use my product. Otherwise, my headphones are completely useless.
Jan 13, 2021
Stuck in the same loop since I upgraded my phone to an iphone12. I’ve tried the other suggestions and not gotten out of it yet. Is there another workaround or solution Bose or someone else has found yet?