Thank you for your post and for joining the Bose Community!
I'm sorry that you're experiencing some difficulty with signing in to the Bose Connect app.
Do you receive any particular errors at all?
Hi Billy M,
What Android device are you using? Is the device rooted? Do you have any apps installed that specifically modify the settings of other apps?
If possible, I would recommend checking to see if your device supports multiple user accounts. I would then create a new user, sign in to your Google Play account, download and install the Bose Music app, then try to sign in. If it works fine on this user account, something installed on your original user account may be conflicting to cause the issue with sign in.
I would also recommend checking the app on another device if you have one to hand.
Be sure to let me know how you get on! 😊
Hi Jeff, thank you for the prompt response. Im using Galaxy S8. I've tried uninstalled the app, signed in with different account google play and still no luck. I've tried using my old iPad and it works. i'd prefer using my Samsung Galaxy S8 rather my ipad. Not really sure what you mean if my device rooted?
Thanks for your reply, Billy!
Rooting is essentially a process that allows you to gain deeper access to the device's operating system. If you've had the phone from new, then it's likely it isn't rooted.
It's great to hear the iPad worked, but I can appreciate your desire to use your smartphone instead. Is the S8 running the latest firmware update? You can use the instructions on this page to check.
Have you also tried restarting the phone since reinstalling the app?