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KWAN.KNZ
Contributor
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Registered since

Sep 12, 2020

Bose Portable Home Cannot connect to Google Assistant

Hi,

 

I’ve been having my Portable Home Speaker for almost a year, just now I couldn't play Spotify on the speaker (using wifi connection), it said in the Spotify app that it is connected to the speaker, music was playing, but there was no sound coming out. 

 

With that, I had tried reconnecting the speaker to my wifi again multiple times, but still ended up having no sound when Spotify is connected and playing, so I had to reset all the settings (by pressing bluetooth + plus sign together for 10s) and re-add the speaker to Bose app again. Everything then works fine, I can now play Spotify on the speaker.

 

However, after the reset, in order for me to re-connect Google Assistant to the speaker, I had to go through the setting in Bose app. That's when I bumped into this issue. When I tried to get to the speaker setting, it just keeps downloading nonstop (you can refer to the screenshot). I had deleted the app and re-install a few times, also doesn't help. Could you please advise?

5FE83AD0-FA22-428E-ADB8-ABAB0EEFB314.png

 

 

 

1 REPLY 1
osaa
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Aug 18, 2019

Re: Bose Portable Home Cannot connect to Google Assistant

I had the same problem yesterday when I brought portable speaker camping where there is no WiFi. I tried several times. Every time the speaker confirmed it was connected to my phone. After several frustrating trials, I figured it out that it was actually the spotify app do I uninstall it from my phone and reinstall it. After signing into my account it worked fine!