I have been running on Wifi for a couple of weeks and have not experienced the Alexa stopping like it did on Ethernet.
Last night I had loss of internet connection for just over an hour (I know this is a rare occurance, as my connection is monitored 24/7). I noticed that Alexa did not recover after this internet outage, I left the Soundbar overnight to see if it would recover itself, but in the morning it still did not work, so a reboot was required.
Dec 2, 2018
Dec 3, 2018
While this is marked solved this is a work around . Any update from Bose on when this issue will be fixed with ethernet cable connected.
Our development team is working on a fix for the ethernet connection with Alexa at the moment. As soon as we hear anything, we'll be sure to let the Community know.
Dec 7, 2018
Sure wish I had read this thread before doing my initial setup. My whole house is wired for LAN, and I do physical connections to all of my media devices. So of course, I setup my SB 700 system with LAN connected. I did not setup over WiFi.
Three days in, and Alexa has been lost like clockwork, every 24 hours. If I unplug the power, let it sit for a minute, then plug it back in, Alexa reconnects.
I refuse to delete the device and set everything up again over WiFi, especially if that means I have to calibrate Adaptiq again and set all my sound levels, re-enable through Alexa, etc. And if it means doing a factory reset, then I'm returning the entire 5.1 setup and stands, and going with a different Surround Sound solution.
Between the terrible remote control, the inability to use 2 universal remotes, and now this LAN connection issue, I am seriously starting to regret my $2,000 purchase. The fact that people have been dealing with this for months, and there's not progress from Bose is not a good look. I honestly expected a lot more from a high-end company like Bose.
There was no mention of this being fixed in the latest version, so this is just to confirm that this issue still occurs on firmware version 2.1.10 (Dec 12).