I think what really would help us as customers (and the community as a whole) - would be a message like:
"Our engineering team is aware of the issue. We are actively working on getting this fixed. We hope to get it done with the next firmware update. The ETA is 8 weeks."
Even if the time frame is two months... this is better then complete silence. Can you give us anything? Some insight into the process and the status?
Dec 21, 2018
Nov 8, 2018
@Gerco21 : unfortunatley I can report, that switching to Wifi won't bring you any solution. It seems to take longer (around 36h vs 24h) till the soundbar needs a restart. But you need the restart nevertheless.
What I find astonishing is that there has been still no official written communication regarding a firmware update from Bose in this thread. Just a vague "I just heard by a Bose employee...." from a user.
Could we get a written update on this issue?
Dec 5, 2016
Thank you for all the posts.
We're currently investigating this issue, and as soon as we have any updates, we'll let the community know.
Joel - Community Support
May 9, 2017
Sep 22, 2018
That's great news during this difficult time with the hard wire issue.
Thanks for the update.
Jan 28, 2019
Dec 5, 2016
Thanks for the post, and I'm sorry to hear about the issues you're having with your Soundbar 700.
Is your soundbar connected via ethernet or Wi-Fi most of the time?
How often does Alexa stop working?
Brandon - Community Support
@Brandon_M : Please give the following to your engineering department.
So it seams that it has something to do with a ethernet cable being plugged into the soundbar.