Mar 23, 2019
Thanks for posting!
If you are still experiencing issues, I would suggest contacting your local technical support for assistance.
You can find the details by clicking HERE, selecting your country of residence and scrolling down to 'Contact Us'.
I hope this helps.
Have a great day!
Jessie O - Community Support
Dec 3, 2018
so if i get it right you are telling to us is that you looked in to the problem and there is nothing wrong with the firmware of the soundbar so we have a proplem with the hardware.
So i contacted my local suplier ( in Greece) and they told me to bring them the soundbar and if there is a problem they will change the bluetooth receiver, the said nothing about replacing the soundbar that has a harware issue. Is that even possible, is this the policy of your company? I paid 700 euros for a soundbar that has a harware problem and they dont even give me a new one that has no issues!!!??
Jan 23, 2019
Just an update since my original post about 2 months ago.
Not sure if there was a software update in this time (my soundbar has internet access so could have updated automatically).
I can use my phone (Galaxy S8) over BT for hours with zero issues. Today it played for 10hrs straight with no hickups.
Previously, it would drop my phone and refuse to re-connect.
Noithing has changed in 2 months so there might have been a software update for the Soundbar to fix the issue.
Apr 13, 2019
Apr 18, 2019
Apr 19, 2019
Thanks for posting and welcome to the community. I am very sorry to hear that you are having issues, however I would love to help.
Can you please go into a little more detail on what issues you are having with Pandora?