BuddySG
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Dec 1, 2019

Re: Bose Soundbar 700 not able to pair remote to soundbar

Hi Hector,

 

thanks for replying. Tried your recommended steps but still having the same issue. 

Without rebooting the soundbar, when press and hold the action button, the google voice will announce can’t find the Wifi connection.

 

So on top for your steps, I have also rest states the sound bar and removed the batteries.

Moderator

Re: Bose Soundbar 700 not able to pair remote to soundbar

Hey BuddySG, 

 

Thank you for posting and updating me on this! Sorry to hear that the steps above didn't resolve this for you. 

 

Other than the google voice are you able to use Wi-Fi? If not can you please attempt an alternate set up on the Soundbar via the steps that are listed here

 

If you are still having the same issue after these steps then, I would highly recommend getting in touch with our customer service team via clicking this link, then kindly scroll and select your region, once this is done please scroll to Contact Us. The team will be on hand and ready to look into this a little deeper for you. 

 

Please do update me on the result of the alternate method and if you do contact our team. 

 

Kind regards, 

Hector B