Sep 30, 2018
The firmare update definitely did not fix the issues... I'm still struggling to ge tmy remote to work properly.
Massively disappointing - when you drop a couple grand $ on a system, you kinda expect it to work.
Oct 5, 2018
Maybe Bose support can jump in here and let us know if another firmware or update is being developed that will address the remote issues and working with the Bose App.
Sep 26, 2018
Oct 5, 2018
Thank you for sharing your experience and Sonos suggestion. Would you (or anyone else reading this thread happen to know if the sound bar 500 has these same issues with software, app and remote connectivity, and lack of consistent operation with HDMI ARC connection?
Oct 13, 2018
Oct 23, 2018
Jun 6, 2018
We're glad to hear that it worked for you. Have a great day!
Greg - Community Support
Oct 21, 2018
Oct 27, 2018
Dec 5, 2016
Hello Luca Tricarico,
Thank you for posting.
If the before mentioned steps didn't resolve your issue, I would suggest contacting support via phone.
If you go here, select your region scroll to the bottom of the page, choose "Contact Us," and a phone number with be displayed.