Bose app not showing Bass 500 module, unable to connect with SoundBAR 300
Hi, I am not able to connect my soundbar 300 with a bass 500 module, as it does not show in the app and the soundbar 300 remote controller does not have the pairing buttons shown in the installer guide. Also the bass 500 module is not included in the available products in the Bose app !? Very bad experience honestly..... one hour trying and still not connected
Bose product name
What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
Detailed description of the issue and steps to reproduce
What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)
When did you start to experience the issue? Did it work correctly previously?
Any troubleshooting steps you took