Bose home smart speaker 500 stays in recovery mode
Bose product name
Bose Home Speaker 5000
Idk now, I can't check it since its stuck in recovery mode
What devices were you using that were affected and what version are they on
(Samsung Note 10+ 5G)
Detailed description of the issue and steps to reproduce
I've had the bose speaker for about 3 days everything was fine. I had it grouped to the Bose Soundlink Color 2. Both new. Worked perfectly until today it stop connecting to devices. When I connect the bose 500 to my phone or tv it breaks up the grouping of the two speakers. It wasn't doing that the past 3 days. So ended up going into recovery mode. Now the Bose Home Smart Speaker 500 stays with a white bar flashing from left to right. Been like that all day, no progress. I can't even get it out of Recovery mode and it just goes to that when I plug it back in. Literally bought both speakers three days ago and already $500 down the drain. I've never had a problem with Bose till now.
What environment do you experience the issue in?
(a quiet bedroom)
When did you start to experience the issue?
- about the Forth day into owning it
Did it work correctly previously?
Yes, for the first 3-4 days I've had it. Brand new.
Any troubleshooting steps you took
The recovery mode. Has stayed in recovery mode ever since.