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May 12, 2020

Bose home speaker 300- new wifi connection

Hi,

 

I need help reconnecting my Bose home speaker 300 to a new wifi connection.

I had to set up the speaker on my main wifi connection but have now moved the speaker to my office where I have a wifi extender as the main hub is too far away to have a proper connection.

However, the speaker still finds the main hub signal but not the wifi doesn't not actually work- and I have no way to switch to the wifi extension. 

If I delete the speaker via the app and then re-connect it automatically find the old connection....

Can someone help?

 

Thanks

Tom

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Moderator

Re: Bose home speaker 300- new wifi connection

Hi Tom, 

 

Thanks for reaching out. 

 

In this instance I would suggest resetting your speaker. This will place your speaker back to its out of box state, you can find instruction on how to do this below;

 

  • Firstly remove any voice assistants from your product.
  • Remove the product from your Bose account.
  • Simultaneously press and hold the Volume - and AUX buttons for 10 seconds to reset the product.

I hope this helps. Let us know if you have any further issues. 

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