Yes, i moved the item like this.
There was a improvement on the SOUND BASS not on the clean sound. then i moved back to its orignal location by the side of the TV and soundbar
No it works because it vibrates now. Mine didn't before. I'm not an acoustics expert but but setting the headphone up closer to the soundbar effectively you have made the room smaller. That tells me the speaker is wrongly set. I think it's software because when you connect it it sends a wicked connection thump.
Keep us updated buddy. I've just written a big email to customer service asking them to take mine and test it. I want to keep it but i need it looked at. If we just do nothing they wont
The replacement will be the last thing i try.
If does not work i will call them and polite ask for my money back. and if they refuse i will bring all this issue to media.