Can't connect Bose Music App to soundbar 500
Got the Bose Soundbar 500 bundle today and all the excitement I had about it is gone. The thingy is not all that easy to set up, I mean if the Music app cant connect to the WIFI network then you are doomed. I followed all the hook up instructions, downloaded the App, started the setup process, the app was able to detect the system but everytime I tried connecting to the network, the connection failed. So did a research online and followed some recommendations by others who had similar issues:
- tried disabling firewall,
- tried changing WIFI channels,
- rebooted several times, both the router and soundbar 500, reset it twice.
- Since I thought it could be a router issue I tried a different router, with and without security enabled still I could not connect to the network.
Called Bose support, was advised to try the folowing on my router:
Recommended router settings for Bose product compatibility
- UPnP: Enable
- WPS: Disable
Recommended router settings for Bose product performance
Dual-Band (2.4 GHz and 5 GHz) SSID: Name both differently.
The Bose rep had me connect to the Bose 500 Wifi network, and with Safari I navigated to 192.0.2.1, connected to the soundbar 500, went back to the Music App, tried adding the system to the app but failed. See error message on attached screenshot. I am sending this back by tomorrow evening unless someone comes up with a helpful solution. Anyone, please?