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Goh Chee Hiong
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Nov 30, 2019

Can’t connect google voice assistance to home 500 speakers with error #404

Hi, I can’t connect Google assistant with Bose home 500. The error #404 keeps popping up that shows device is not connected. But I’m able to use Google assistant to turn on/off speaker. Pls help. Thanks.

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Moderator

Re: Can’t connect google voice assistance to home 500 speakers with error #404

Hello Goh Chee Hiong,

 

Welcome to the community, thanks for reaching out. I am sorry that you are unable to connect Google Assistant to your Home Speaker 500. 

 

I'd love to assist you with this, firstly, can you please inform us of your country of residence?

 

I look forward to hearing from you.

 

Many thanks,

Tegan

Goh Chee Hiong
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Re: Can’t connect google voice assistance to home 500 speakers with error #404

Hi Tegan,

 

Singapore.

Moderator

Re: Can’t connect google voice assistance to home 500 speakers with error #404

Hello Goh Chee Hiong, 

 

Thanks for confirming this for us. 

 

I would firstly recommend that you ensure that your Home Speaker 500 is up to date with the latest firmware. You can perform a manual update via these instructions. 

 

Following this, please ensure that you follow these instructions on how to add Google Assistant to your speaker. 

 

Please let us know how you get on!

 

Kind regards,

Tegan M 

Goh Chee Hiong
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Re: Can’t connect google voice assistance to home 500 speakers with error #404

Hi Tegan,

 

Still not able to update firmware manually. below is the error message at stage #6. Connection issue?

 

This site can’t be reached

203.0.113.1 took too long to respond.

 

ERR_CONNECTION_TIMED_OUT
Goh Chee Hiong
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Re: Can’t connect google voice assistance to home 500 speakers with error #404

Checked 500 firmware version.

6.0.10-8529+Oe59647.

I believe this is the latest version.

Goh Chee Hiong
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Re: Can’t connect google voice assistance to home 500 speakers with error #404

Ok. Realised that problem lie with ipad. After using iphone, Google assistant manages to be enabled. Thanks Tegan.