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Feb 6, 2021

Can’t group speakers in music app

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Bose product name portable speakers




Firmware Version


App Version


What devices were you using that were affected and what version are they on 6  portable speakers 




Detailed description of the issue and steps to reproduce I had all my speakers grouped in the app then we had a power cut and now they won’t regroup I get a con stand c3 something went wrong error message when I try to group speakers. When this happened before I had to factory reset all speakers and remove Alexa I can’t keep doing this all the time


What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)


When did you start to experience the issue? Did it work correctly previously? It took ages to get it working correctly before and now we can’t group again. I’ve only had about 1 month out of the last 7 I could group speakers


Any troubleshooting steps you took factory resets on all speakers removed Alexa and replaced with Google instead thinking of binning the lot and starting again with another manafacturer as this is a huge hassle all the time and they are great when they work but most of the time they’re useless



Re: Can’t group speakers in music app

Hey MylesL,


Thank you for taking the time to post and welcome to the Bose Community. I'm sorry to hear you're running into some difficulty grouping your systems, but I'd be happy to help.


With power cuts, all systems can sometimes respond in a strange fashion, so it's always best to perform power cycles to get things up and running again. Therefore, I'd recommend disconnecting your speakers from power for a couple of minutes and then testing them again. You do not need to perform a factory reset in this instance.


Also, I'd recommend rebooting your WiFi router by disconnecting it from power for two minutes. This will help clear any underlying issues and restore your connections. Let us know how you get on with the troubleshooting!

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