niels.vanherck
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Nov 10, 2020

Can't play spotify songs or radio with voice command

Hello

 

I have a Bose Smart Home Speaker. (in Belgium)

My spotify is connected to Bose Music and Spotify is my default music selection in Google Assistant.

I also have Spotify premium.
When I'm in the Spotify app, i can also let the songs play on my Bose speaker.

 

I've tried some voice commands like 'Ok google, Speel 'Happy' van Pharrell'.
I get this feedback: "
Als je daar hulp bij wilt moet je me wat meer informatie geven. Dat kun je doen in de Google Assistent app." (If you need some help with this, you need to give me some more information. You can do this in the Google Assistant app.)

 

I get the same feedback when I try to play a radio station (Q-Music for example).

 

What am I doing wrong?

 

Kind regards

Niels

 

1 ACCEPTED SOLUTION

Accepted Solutions
Jeff_G
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Re: Can't play spotify songs or radio with voice command

Author Accepted Answer selected by niels.vanherck

Thanks for confirming. 

 

Can you please remove the Spotify account from both the Bose Music app and the Google Assistant app, then sign back in to see if this helps? 

 

 

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Jeff_G
Moderator

Re: Can't play spotify songs or radio with voice command

Hello Niels, 

 

Thanks for reaching out!

 

I'm sorry to hear you're having issues using the Google Assistant on your Smart Home speaker. 

 

When playing, have you tried asking "Hey Google, play Happy by Pharrell on Spotify" instead to see if this makes a difference? Additionally, do you have more than one Spotify account? Are both the Google app and the Bose Music app signed into the same account? 

 

I'll look forward to your reply! 😊

 

 

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niels.vanherck
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Re: Can't play spotify songs or radio with voice command

Hello

 

Thank for your reply.
I've tried that exactly, but no success..

Both apps are using the same account.

 

Jeff_G
Moderator

Re: Can't play spotify songs or radio with voice command

Author Accepted Answer selected by niels.vanherck

Thanks for confirming. 

 

Can you please remove the Spotify account from both the Bose Music app and the Google Assistant app, then sign back in to see if this helps? 

 

 

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niels.vanherck
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Re: Can't play spotify songs or radio with voice command

That did it!! Thank you!
It's an easy solution but I didn't think about it.

Jeff_G
Moderator

Re: Can't play spotify songs or radio with voice command

That's great news! Thanks for letting me know 😊.

 

 

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