Cannot re-pair bass module 500 to soundbar 500 after unexplainable self disconnect.
Bose product name
Soundbar 500 / bass module 500
bose music 4.1.1
What devices were you using that were affected and what version are they on
Detailed description of the issue and steps to reproduce
Cannot re-pair bass module 500 to soundbar 500 after it mysteriously disconnected on night. Woke up to find no bass. Both have power, Bass Module blinking Amber. Soundbar working correctly in all fields except pairing to Bass Module. I have unplugged and re plugged the Soundbar and Bass Module after five seconds as one representative in this community forum suggested, and then for five minutes as suggested by another. Please let me know if there is any difference and why the two different ways are suggested. I have hard reset the soundbar using the remote combo TV / > . I have also reset the Bass Module by holding the button until it blinks white. I have looked up the led blinking codes available online and can see when the Bass Module is blinking and waiting to pair, or solid and in standby. Even now after a hard reset and setting it up anew, when the Bass Module is blinking amber the bose music app on my iPhone (which is 4.1.1 or on my iPad which is older) can not find the Bass Module and will offer no connection to it.
When did you start to experience the issue? Did it work correctly previously?
This issue started two days ago. It has been working fine for several months.