I just received a soundbar 700 as a Christamas present, but I’m struggling with the app and the remote.
Basically everything is connected and working but the remote only control the soundbar.
In the Bose Music remote setting all menus are empty and I cannot pair or set anything.
universal remote -> TV -> empty menu
universal remote -> sources -> empty menu
universal remote -> advanced settings -> I only see my remote
power sync -> empty menu
In all of this menus I cannot do anything.
I already reset my remote and paired it again but nothing changed.
By the way the hdmi connection is ok, since I can set the volume and the power from the TV remote.
I tried different devices with the latest version of the Bose music app.
I guess this is a software issue.
Can somebody help me?
Thank you very much and Merry Christmas!