Connection issues new 700 universal remote control - Panasonic Viera TV & Sky+Pro satellite receiver

Audible Advocate

Connection issues new 700 universal remote control - Panasonic Viera TV & Sky+Pro satellite receiver

Need more help on setting up the new universal remote (comes with the new Soundbar 700) with my Panasonic Viera VT60 TV (issue here is that TV turns on perfectly along the Soundbar 700 but starts with DVB-S and not AV HDMI1, so that we have a black screen - that does not happen with the original Panasonic TV remote control) and satellite receiver (Sky+ Pro German satellite receiver [Humax ESd-160s]: issue here is simple but severe - simply new universal remote control does not connect at all and therefore receiver cannot be controlled).

 

Help provided in Bose‘s online support does not really provide any insights into those issues - therefore looking for help from the community’s specialists. Thanks for all your support!

6 REPLIES
Moderator

Re: Connection issues new 700 universal remote control - Panasonic Viera TV & Sky+Pro satellite r...

Hi lenorkand

 

Thanks for joining the Community!  Sorry to hear about the troubles, but I'd be happy to help!

 

Regarding the remote programming for the Sky box, were you able to try both Sky Deutschland and Humax as the brand for the cable box?

 

With the TV defaulting to the wrong input, would you be able to check the Panasonic settings to see if you can disable the DVB-S input?  I was doing some research and this appears to happen with some A/V systems connected to TVs.  Some users have had luck checking the Hotel Settings of the TV to have it default to the HDMI input.  

 

Let us know how it goes!

 

Warm Regards,

Tony A - Community Support 

Audible Advocate

Re: Connection issues new 700 universal remote control - Panasonic Viera TV & Sky+Pro satellite

Thanks Tony for the swift response - really great service!

 

Unfortunately I have tried both “Sky Deutschland” and the exact “Humax” model (which I had actually to find out first) and had no success.

 

Have also tried the “hotel” mode for the Panasonic TV already, but unfortunately also without any positive effect on the control via the Bose universal remote.

 

Therefore would highly appreciate any other insights and suggestions out of the community, as would really like to use this universal remote control before it ends up in the drawer. Many thanks all!

Moderator

Re: Connection issues new 700 universal remote control - Panasonic Viera TV & Sky+Pro satellite

Hi lenorkand

 

Thanks for the update!

 

I'm curious to see if we can try and connect the soundbar to the TV with an optical cable instead of the HDMI ARC connection.  The defaulting to the DVS-B input could be CEC related since it doesn't happen with the other remote.  

 

Also, regarding the programming of the cable box, this could be an issue with the system reaching out to the cloud database of codes we use.  At what part does the remote setup fail?  Is this during the test commands or it recognizes the commands and fails after setup?

 

I would recommend giving the system and the router a reboot to see if it is a cloud communication error.

 

Let us know how it goes!

 

Warm Regards,

Tony A 

Audible Advocate

Re: Connection issues new 700 universal remote control - Panasonic Viera TV & Sky+Pro satellite

Hi Tony,

 

Many thanks again for your swift response and seems your hint with the CEC seems have led me to a solution!

 

I have set "CEC" in the Bose app to "alternative" and by this the Panasonic TV is set to HDMI1 when switchen on with the Bose universal remote control.

 

With regards to the sattelite receiver it already fails during setup, meaning already none of the rest commands is recognized.

 

Perhaps if we are both digging a little bit deeper or the cloud database of codes gets updated we can also resolve that obstacle!!! By the way is this HUMAX sattelite receiver used by Sky Germany broadly part of this database? Just to let you know Sky Germany as over 5 million customers and is the leading pay TV provider in Europe.

 

Many thanks for your dedication and support!

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Audible Advocate

Re: Connection issues new 700 universal remote control - Panasonic Viera TV & Sky+Pro satellite

Addition to the above post:Unfortunately, has the "CEC = alternative" setting led to the situation that the TV now turns on, but seems that the Bose Soundbar 700 does not turn on and needs a little push to activate (e.g. increase of volume)

 

-> therefore unfortunately both connection issues of new Bose 700 universal remote control and Panasonic Viera TV and Sky+ Pro satellite [Humax] still persisting

 

and looking for creative solutions out there. Many thanks all for your contribution!

Moderator

Re: Connection issues new 700 universal remote control - Panasonic Viera TV & Sky+Pro satellite

Hi lenorkand

 

Thanks for the update!

 

I'm wondering if the cable box is set to either Bluetooth commands or RF (radio frequency).  Can you check the remote settings for the cable box to see if you have to enable IR control.  If you can provide the model number of the cable box, we can look into this a bit further as well.

 

Regarding the CEC settings of the soundbar, this is a tough one as CEC settings are not standardized across the A/V industry and different generations and brands of devices can cause strange behaviors.  I would recommend leaving it in the alternate on setting to default to the last input that was used.  

 

Let us know how it goes!

 

Warm Regards,

Tony A