Scarbd
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Aug 4, 2019

Data Usage on Soundbar 700 and Soundbar 500

What, if anything, is the soundbar 700 using large amounts of internet bandwidth when I only use is as a TV speaker? I really like the sound, but I was looking at my home network usage, and the soundbar 700 is using 10 GB of data a month. Since I haven't been using it for streaming, I can't imagine what it would be using all that data for. This behavior seems strange, and I'd appreciate any insight you can provide on this.

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Xyz987
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Oct 18, 2017

Re: Data Usage on Soundbar 700 and Soundbar 500

I don't think it uses any internet data except to check for firmware updates and download those updates.  That's certainly not 10 GB per month.

Andy_B
Community Manager

Re: Data Usage on Soundbar 700 and Soundbar 500

Hey Scarbd,

 

Welcome to the Community Forums and thanks for your message.

 

The Soundbar 700 will check nightly for any available firmware updates. In addition to this, should you have any third-party music services enabled like Spotify via the Bose Music application these may also increase the amount of data used by the system. 

 

Through the course of day and night the system does also complete service and system health checks remotely, but this shouldn't really be too high in terms of data usage. How are you calculating this usage, are you able to provide images of this consumption? 

 

Naturally, for security and privacy, this can be a hard thing to discuss with personal information being displayed in a Community forum environment - you may feel more comfortable sharing this information with us directly by reaching out to support in your region via our website HERE, or alternatively message us via Twitter or Facebook to take a closer look. As always, however, we're happy to help in any capacity we can here on the forums.

 

We look forward to hearing back from you.

 

Kindest,

Andy B - Community Support

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Xyz987
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Oct 18, 2017

Re: Data Usage on Soundbar 700 and Soundbar 500

He said he hasn't been using it for streaming.

Scarbd
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Aug 4, 2019

Re: Data Usage on Soundbar 700 and Soundbar 500

Hi Andy,

 

Thanks for the reply. The screen shot below is the data usage for the Soundbar 700 from the last 24 hours. I have only used it for listening to TV audio during that period of time, so the data usage, especially Spotify, is a bit odd. Any insight into what could be going on is appreciated. 

 Screen Shot 2019-08-05 at 9.02.30 PM.png

Xyz987
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Oct 18, 2017

Re: Data Usage on Soundbar 700 and Soundbar 500

Well, somebody's streaming Spotify.

Andy_B
Community Manager

Re: Data Usage on Soundbar 700 and Soundbar 500

Hey Scarbd,

 

Apologies for the delayed response - I've forwarded this to our development team. 

 

Would you be able to advise me the exact date/time that this capture was taken? Would you also mind telling us what router make/model and firmware version you're running? Additionally, since your last post, have there been any developments on your end?

 

We look forward to hearing back from you.

 

Kindest,

Andy B

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Mxd348
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Jan 28, 2020

Re: Data Usage on Soundbar 700 and Soundbar 500

Mine does this too. I just disabled the mic. Hopefully that helps. 

TiminChicago
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Jan 17, 2021

Re: Data Usage on Soundbar 700 and Soundbar 500

My Soundbar 500 is using over 6Gbytes per month of internet.  I don’t have any voice assistant configured nor do I use Soundbar for anything other than as a speaker for my TV?  Even when the house was empty over the holidays, it looks like the Soundbar was constantly using bandwidth. What is going on?  What data is Bose collecting? How do I stop it?CEFA2F72-8037-47BB-9A50-23F83E987009.jpeg

Vicky_W
Moderator

Re: Data Usage on Soundbar 700 and Soundbar 500

@TiminChicago, Can I please ask if you use any third-party streaming services with the app, and what router are you using with the speaker? 
 

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