Sam_F
Moderator

Re: Display screen on Bose 500 speaker does not show album artwork anymore

Hi ppreiskchat! Thank you for your post and welcome to the Bose Community.

 

I am sorry to hear of the issues you are experiencing with album artwork not correctly showing for you. I would like to ask - what source are you listening to when this happens? Also, have we tried resetting your speaker? To do this, unplug your speaker from power, wait 1 minute and then plug it back in.

 

Let me know if this solves your problem.

 

Warm Regards,

 

Sam F

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!
StefanL
Contributor
  • 1
  • 2
  • 0
Registered since

Mar 2, 2019

Re: Display screen on Bose 500 speaker does not show album artwork anymore

I'm sorry, but is it just me or does anyone else think it's absurd to have to unplug a 450€ speaker every day in order to make it work correctly? Why hasn't bose come with a solution yet?
vvaldebe
Participant
  • 0
  • 1
  • 0
Registered since

Apr 7, 2019

Re: Display screen on Bose 500 speaker does not show album artwork anymore

Mismo problema por acá.

Ya he reseteado 3 veces el parlante! y no pasa nada!, He gastado un dineral en 2 equipos de este y son un desastre!!!

Debi comprar 2 sonos!!!

Comprenderan que en Chile el soporte es ridiculo, nadie soluciona nada.

-----

Same problem here.
I have already reset the speaker 3 times! and nothing happens! I have spent a fortune on 2 teams of this and they are a disaster !!!
I must buy 2 sonos !!!
They will understand that in Chile the support is ridiculous, nobody solves anything.

Jeff_G
Moderator

Re: Display screen on Bose 500 speaker does not show album artwork anymore

Hi StefanL, 

 

I am sorry to hear you are having issues with this. Bose released a firmware update in March which featured fixes for this issue, if you haven't updated yet, please do so. If you have updated and are still experiencing issues, please factory reset the speaker and set it up as a new speaker. Additionally, I would recommend rebooting your router after performing any firmware updates to the speaker.

 

Kind regards

 

Jeff G

 

 

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!
User61203b
Contributor
  • 0
  • 10
  • 1
Registered since

Nov 2, 2018

Re: Display screen on Bose 500 speaker does not show album artwork anymore

Hi Jeff,

I have a few questions regarding your latest post in this thread:

  1. Does the speaker automatically receive and install firmware update when connected to the network and internet?
  2. If not, could you explain how to update firmware?
  3. could you explain how to perform factory reset, in case firmware update has no effect?

Kind regards,

Bosebox

 

 

Jeff_G
Moderator

Re: Display screen on Bose 500 speaker does not show album artwork anymore

Hi Bosebox, 

 

Software updates are typically pushed to the speaker automatically and will install during periods the system is not in use between 2AM and 5AM local time. The speaker will check for software updates once every 24 hours.

 

If the speaker is for some reason not running the latest software version, you can force an update using a computer and a USB cable.

 

To update system software using a computer and a USB cable, follow these steps:

  1. Use the following link to download the update file for your product: worldwide.bose.com/support/HSFW
    • When prompted, click Save and save the update file to your computer's desktop
      • If the prompt does not appear, the file may have downloaded automatically. Check the header or footer in the browser window, or check your Downloads folder
      • Do not rename the file
  2. Connect a USB A-to-Micro USB cable from a computer to the "SERVICE" jack on the back bottom of the product (next to the power cord)
  3. Reboot the product by disconnecting its power cord for 30 seconds
  4. Wait for the product to reboot: While rebooting, the light bar pulses white; when rebooted, the light bar turns off
  5. Simultaneously touch and hold the Volume - and Volume + buttons on the top of the system for 5 seconds to enter service mode. A 5-second countdown appears on the display to confirm
  6. Open a web browser and go to http://203.0.113.1:17008/update.html
  7. At the file update screen, click CHOOSE FILE
  8. In the file selection window, find and select the "product_update.zip" file you downloaded in Step 1
  9. Click UPLOAD and wait while the update is installed.

 

It is very unlikely you will experience the need to do so, but it is useful information to have in the event that it occurs. 

 

In regards to performing a factory reset on the speaker, you can do this via the following instructions.

 

To restore factory defaults:

Note: A factory reset clears all source, volume and network settings from the system returning it to its original factory settings.

  1. Remove the product from your Bose account. For more info, see Removing a system from your Bose Music account
  2. Simultaneously press and hold the Volume - and AUX buttons for 10 seconds. The system will reboot into setup mode

 

 

Kind regards,

 

Jeff G

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!
03397
Contributor
  • 3
  • 30
  • 0
Registered since

Nov 21, 2019

Re: Display screen on Bose 500 speaker does not show album artwork anymore

Guys, I have bought the Bose 500 speaker couple of days ago and I am facing the above issue not only for spotify but for the radio channels too. No artist information and no radio logo. It worked for 3-4 times and not I can hear only the music but on the screen I can see only the clock.

 

I have factory reset, it worked for a couples of times and then it disappeared again.

This is definitely a bug.

Please help but do not tell me to to do a factory reset again!!

The firmware version I have is 6.0.10-8259+0e59647

 

03397
Contributor
  • 3
  • 30
  • 0
Registered since

Nov 21, 2019

Re: Display screen on Bose 500 speaker does not show album artwork anymore

I forgot to tell you If I remove the power plug and put it back the problem is resolved but again it appears after a while.

User61203b
Contributor
  • 0
  • 10
  • 1
Registered since

Nov 2, 2018

Re: Display screen on Bose 500 speaker does not show album artwork anymore

It seems to me that the problem occurs especially when the Bose 500 is being operated from more than one device, i.e. from two or more mobile phones or tablets. But I'm not completely certain of that. Can anyone confirm or falsify this?

03397
Contributor
  • 3
  • 30
  • 0
Registered since

Nov 21, 2019

Re: Display screen on Bose 500 speaker does not show album artwork anymore

Guys, is Bose onto this?

I do not understand if they have pin pointed the issue or not since a lot of people are having this kind of issue