Hi ppreiskchat! Thank you for your post and welcome to the Bose Community.
I am sorry to hear of the issues you are experiencing with album artwork not correctly showing for you. I would like to ask - what source are you listening to when this happens? Also, have we tried resetting your speaker? To do this, unplug your speaker from power, wait 1 minute and then plug it back in.
Let me know if this solves your problem.
Mismo problema por acá.
Ya he reseteado 3 veces el parlante! y no pasa nada!, He gastado un dineral en 2 equipos de este y son un desastre!!!
Debi comprar 2 sonos!!!
Comprenderan que en Chile el soporte es ridiculo, nadie soluciona nada.
Same problem here.
I have already reset the speaker 3 times! and nothing happens! I have spent a fortune on 2 teams of this and they are a disaster !!!
I must buy 2 sonos !!!
They will understand that in Chile the support is ridiculous, nobody solves anything.
I am sorry to hear you are having issues with this. Bose released a firmware update in March which featured fixes for this issue, if you haven't updated yet, please do so. If you have updated and are still experiencing issues, please factory reset the speaker and set it up as a new speaker. Additionally, I would recommend rebooting your router after performing any firmware updates to the speaker.
I have a few questions regarding your latest post in this thread:
Software updates are typically pushed to the speaker automatically and will install during periods the system is not in use between 2AM and 5AM local time. The speaker will check for software updates once every 24 hours.
If the speaker is for some reason not running the latest software version, you can force an update using a computer and a USB cable.
To update system software using a computer and a USB cable, follow these steps:
It is very unlikely you will experience the need to do so, but it is useful information to have in the event that it occurs.
In regards to performing a factory reset on the speaker, you can do this via the following instructions.
To restore factory defaults:
Note: A factory reset clears all source, volume and network settings from the system returning it to its original factory settings.