Trying to come t the amazon prime unlimited account to the bose music app this has worked but then won't play at all either through voice command or if I press play in the app I get an error code c3-sc1005... can you help please
Thank you for taking the time to post and welcome to the Bose Community.
I'm sorry to hear you're experiencing issues attempting to play music through the Amazon Music service in the Bose Music app. How long have you been an Amazon Prime member, and are you still in the trial period for the service?
Also, have you attempted connecting any other services to the Bose Music app to test for playback?
What you may want to try is a power cycle of your speaker and your WiFi router. Simply unplug them from power, leave for two minutes and then reconnect to power. Once you've done this, try playing the audio and let us know if anything has improved.
Sam F - Community Support
The systemstarted working when we accepted the 1 month free trial to amazon prime unlimited even though we were already subscribed to this service. We will know after a month what happens as we have no way of checking if we are now subscribed twice. We still cannot access Spotify premium via the voice commands on the device can you help with this
Dec 6, 2019
I get exactly the same. Everything is perfect from my Bose Portable Home Speaker. Just getting this problem on my Bose 300 Smart Speaker. Are you going to help Bose.