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May 29, 2020

From music to tv with Soundbar 500

Using the Bose Soundbar 500, we have problems going from playing music via the Alexa app to TV sound.  We have to unplug the Soundbar to get it to go back to playing TV sound. That can’t be normal. 

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Re: From music to tv with Soundbar 500

Author Accepted Answer selected by Swong2020

Hey,

 

Thanks for your message. How are you finding the Soundbar 500?

 

Happy to help with any questions or issues that you may be experiencing. You mention using an app - how exactly are you listening to music from Alexa to the soundbar? Is this via a voice command using the built-in Amazon Alexa assistant, or are you using an Amazon application from your phone/tablet and playing audio via Bluetooth or AirPlay 2 instead? 

 

To change audio inputs on the soundbar, you should not need to unplug the speaker. Instead, pressing the TV button on the remote as noted below will change the inputs. How does the soundbar react when you press this button? 

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2 REPLIES 2
Highlighted
Community Manager

Re: From music to tv with Soundbar 500

Author Accepted Answer selected by Swong2020

Hey,

 

Thanks for your message. How are you finding the Soundbar 500?

 

Happy to help with any questions or issues that you may be experiencing. You mention using an app - how exactly are you listening to music from Alexa to the soundbar? Is this via a voice command using the built-in Amazon Alexa assistant, or are you using an Amazon application from your phone/tablet and playing audio via Bluetooth or AirPlay 2 instead? 

 

To change audio inputs on the soundbar, you should not need to unplug the speaker. Instead, pressing the TV button on the remote as noted below will change the inputs. How does the soundbar react when you press this button? 

Feel more. Do more. Be more.
New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started. And don't forget to check out our new and improved Community Ranks and Rewards!

View solution in original post

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Re: From music to tv with Soundbar 500

Gosh what dummies we were....yes, that works much better than unplugging it. 
Thank you!