jtspiderling
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Dec 22, 2019

Google Assistant NZ

Just bought a portable home speaker only to find out it doesn't support Google Assistant in NZ. Google Assistant and Google Home work quite well with all of my other smart home devices in NZ. Is this functionality gap just because Bose hasn't added the capability to the speaker yet? I'm happy to return this to the store tomorrow and buy a JBL or something compatible instead.

4 REPLIES 4
Tegan_M
Moderator

Re: Google Assistant NZ

Hello jtspiderling, 

 

Thanks for reaching out, welcome to the community. I am very sorry to hear of your disappointment of Google Assistant not yet being available in your region. 

 

Our engineering team are working hard to get a wider availability of Google Assistant, however we can not guarantee this will be made possible in your region nor an available time frame to provide you. I so apologize for any disappointment in which this causes. 

 

If you have any further questions do let us know. 

 

Kind regards,

Tegan M - Community Support 

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NzTodd
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Oct 18, 2019

Re: Google Assistant NZ

If you can’t guarantee it will be available in New Zealand , why is all the Bose marketing material in NZ showing the google assistant logo and saying ‘coming soon’?  Very misleading and painful when trying to build a smart environment and now have one expensive device that may never be able to join it!

Beegee1956
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Aug 15, 2020

Re: Google Assistant NZ

I share your frustration ! Bose ~ do you have an update?

shane500
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Dec 26, 2020

Re: Google Assistant NZ

I think Bose has really dropped the ball here and it is odd that they have not changed there website after multiple complaints by others see above.  I have been patient as I have had my home 500  since the start of the year and thought you must have it coming out soon. All your marketing at stores suggests that you have google assistant available , hey before purchasing I even googled your website and read this on the NZ Bose website: https://www.bose.co.nz/en_nz/better_with_bose/google-assistant.html, clearly showing that google assistant is available on the Bose home 500 on  a New Zealand Website ( a little note saying not available in all countries is not acceptable to anyone, seeing you then need to follow your nose around the internet to find the page that shows Alexa is the only assistant available in NZ, which I did during lockdown when I couldn't get this thing to work).

 

I think Bose really needs to reconsider what they are doing and  should either get google assistant working in NZ or stop advertising the google assistant in NZ( I'm pretty sure this would fall under misleading advertising).

 

Because apart from the google assistant not working it really is a cool speaker!!!!!.

 

Grumpy Rant Over

Cheers

Shane