HS500 pic not appearing when using Spotify

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Silent Starter

HS500 pic not appearing when using Spotify

Hi, On the Bose music app, the album art is showing but not showing on the device screen.
Any suggestions appreciated. Spotify account is a premium family account with three users.
3 REPLIES
Moderator

Re: HS500 pic not appearing when using Spotify

Hi Allan W,

 

Thanks for the post, and welcome to the community!

 

Are you playing Spotify from the Bose Music app or from the Spotify App via Spotify Connect?

 

What shows up instead of Album Art?

 

Please let us know so we can get this resolved.

 

Best Regards,

Brandon - Community Support

Silent Starter

Re: HS500 pic not appearing when using Spotify

Thanks for the reply Brandon. It was through the Bose music app but it has resolved itself yesterday. We have had slow speeds on our internet and a technician has just been and corrected a problem that has improved our speed and suddenly the pics showed up. I am guessing that there is a data transfer speed below which the hs500 decides that the music comes first. We did just have a blank screen with a clock. Anyway at the moment all going well with pics showing.
Moderator

Re: HS500 pic not appearing when using Spotify

Hi again Allan,

 

Thanks for letting us know!

 

Glad to hear that the issue is resolved.

 

Best Regards,

Brandon