After successful setup about 2 weeks ago I got the same issue over and over again. Once/twice daily instead of the clock I see the info "Finish setup in the Bose Music App". All I need to do is to go to the app, click my Bose, 2-3 seconds and I got confirmation it is finished. Everything looks good. The clock is on display. I come home from work and again the same. Display says "Finish...". I did this 20 times already. Please do something about it as this is useless product for me.
Thanks for reaching out and welcome to the Bose Community Forums.
I am so sorry that you are having issues with your Home Speaker 500 and would love to assist you with this.
To start with I would like to try and initiate an update to the system.
On the top of your product, simultaneously press and hold the Bluetooth® and Volume - buttons for 10 seconds:
Can you please let me know if after updating, the issue still persists.
I look forward to your response.
Vicky W - Community Support
Hello. No, it didn't help. But I reseted the device to factory settings and set it up again. Now it is working.
Anyway thx for help.
On a side know I just wanted to share that this is disappointing and extremely lame that you don't have Chromecast support in a device for ca 400 EUR. It's my first BOSE player (I got the headphones which are cool) and I have not checked this as I would never guess anyone is producing anything without a Chromecast support.
So definitely my last purchase in this company. Not recommending as I am not able to listen easily to TIDAL now.
Feb 26, 2019
Hi there @topjed and thanks for getting back in touch.
I'm sorry to hear that the update did not resolve this, but glad to hear that this is working properly after a factory reset!
Thank you also for your feedback regarding Chromecast support. I've passed this onto our development team to see if this can be integrated in the future 😊.
I hope we can win back your interest in the future. Please let me know if you have any other questions or suggestions!