I just got the HS 300 today and I understand that there is an update available. However I'm stuck in the update loop. This seems to be a problem too with the other smart speakers (HS 500/SB 500/SB 700). It's been 9 hours now. And I've done what customer service (in other posts) recommended, reset, power off, and even rebooting the router. I also have a 70mbps and the speaker is near the router. What gives?
Our development team have been investigating this and should you be experiencing a similar issue, they have relayed that they'd like for you to perform a power cycle on your Home Speaker 300, and then attempt updating the speaker wirelessly again. To do this:
We look forward to hearing back from you.
Jun 22, 2019
Jun 23, 2019
Just bought the new Speaker 300 from a physical store in mall. Same problem. The speaker is connected to wifi, but stuck at the update forever. This is an extremely disappointing product. Not sure what happened to Bose.
I tried doing a manual update and I get a file validation error in the downloaded firmware file. It could be the firmware file is buggy so whether an OTA or manual update is not possible. My concern is having a replacement may not do anything at all but continue having the same problem. It seems owners (in other sites) are now posting the same problem. Hopefully Bose can have an updated firmware. Otherwise, it's best to return it first and wait.
PS The manual download process indicates the current firmware in my is a developmental version.
If you experience a loop when attempting to update the firmware of the Home Speaker 300, we have had some success at resolving this by performing the following:
Perform a Manual update via a computer and USB cable. (Tethered USB update method.)
To update system software using a computer and a USB cable, follow these steps:
I hope this helps,
Jeff G - Community Support
You mentioned you downloaded it multiple times. Each time you download the file, it may add a number in brackets e.g "Product_update(1).zip." This can have a negative effect on how the update reads the file. Please ensure you remove the number and brackets before attaching the file.