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Apr 4, 2020

Home Speaker 500 Airplay2 Lag

I very recently got Home Speaker 500 that lags about a second behind all other speakers in the home when using Airplay.  I've reset it.  Reconnected it to wifi.  Rebooted everything.  Nothing has worked.  I saw a post with a person using a portable Bose speaker having the same issue with Airplay and others commented they see it also.  Anyone with a Home Speaker 500 on firmware 7.0.9 having the same issue?

 

Setup is running iTunes from PC to multiple Airplay speakers in the house over a mesh network.

 

It's too bad because every thing else is working fine (i.e. sound, album art).  I'm assuming it's a firmware issue with the speaker at this point.

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Re: Home Speaker 500 Airplay2 Lag

Hey inmate_0801,

 

Hope that you're enjoying your Home Speaker 500. Sorry to hear about your difficulties enjoying AirPlay audio in-sync between your devices. Happy to help today.

 

How many AirPlay-enabled devices are you using simultaneously within your home? Can you tell us a little more about the physical setup and locations for your devices, and the access points for the mesh network in your home? From our experience, using mesh networks can introduce a few variables that impact services that require grouping multiple devices on the same network, due to the increased requirements of the network to handle these requests.

 

Additionally, do you experience the same delays when using AirPlay as a streaming source from other devices in your home - like an iPhone, iPad, etc?

 

There may be some networking troubleshooting that we can attempt, but the Community forums can oftentimes be a difficult platform to do so. If you're within the USA, we have a dedicated team of specialists who will be able to help troubleshoot this in real-time with you, if you contact us directly HERE.

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Apr 4, 2020

Re: Home Speaker 500 Airplay2 Lag

Got the 8.0.14 applied today.  Things are back in sync.  Will update if there are still issues but it's never been in time with the other speakers until this update.