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Dec 22, 2018

Home Speaker 500 - Alexa issues



For past a month or so, simple Alexa commands like, "Alexa Stop/Pause" is being ignored by device. Either it replies "I cannot stop/pause" or it just ignores the command (the white flash just goes off ater listening to the command). The only way I can make it work is by re-setting the power and making it start again.


I thought it would be fixed, but as it's still not happened, hence I'm giving this info so that this bug could be fixed!




Re: Home Speaker 500 - Alexa issues

Hi MusicMutant, 


Thanks for reaching out and bringing this to our attention. I will certainly pass this feedback on to the team. In the meantime to try and resolve the issue, I would recommend rebooting the speaker. To do this turn off the speaker and unplug it from power for 30 seconds. When power is reconnected, a tone is heard from the product, please then allow the system to restart.


After completing this, please then disable and reenable Alexa on your Bose Music App. 


I look forward to hearing how you get on. 


Kind Regards, 

Vicky W - Bose Community Support