Dec 10, 2018
While I am thankful the problem has been fixed, I am dismayed that it took so long. Unfortunately the update didn't auto update for me, which meant a factory reset and complete new setup ... again more time wasted.
Okay Bose ... perhaps a goodwill gesture to your loyal customers who paid $600 for this top end product, who have been messed about for a month? It is easy to say thanks for being patient, talk is cheap. Perhaps an apology with some substance to compensate for our wasted time?? ....
Word of mouth is everything. I have gone from being a very pro Bose supporter to the opposite because of this issue. I have directed numerous friends and colleagues toward Sonos.
I'm glad to hear that the clock has issue been resolved for most of you! I know this issue took quite a while to resolve, but glad you all stuck in their with us while we identified the issue.
@Ge Ge, have you been able to factory default the system to force the update?
Regarding the Alexa availability, HERE is a link to currently supported countries/languages. We are constantly looking to add more countries and will be sure to update everyone on the Community once we hear more.
Oct 31, 2018
@Tony_A - These days, we are used to software issues being turned around in hours, not weeks or months, particularly one as apparently as trivial as this seems. The fact that it also required a "factory reset" to resolve is problematic.
I propose that this issue be communicated to senior management - on behalf of the community - in an effort for your company to understand what went wrong and consider how to improve. Unfortunately, as a development manager myself, this smells of a poor software engineering practices that in this day and age can not, and should not, be tollerated - more so in a company that prides itself on engineering like Bose.
This issue says to the community that Bose doesn't care to resolve issues being faced by it's customers and I'm sure that is not the impression that management has of its operating units.
Thank you for your message and Welcome to the Bose Community.
I'm sorry to hear that you are still having this issue.
Could you try to update your speaker using a computer? Please follow these steps:
Let me know if this works.
Thanks for coming back to us.
I suggest turning off the clock feature in the application and turning it back on. Hopefully, this should reset the clock to the time on the device you have the app installed on.
I hope this helps, have a great day!
Hi Hector M,
Thanks for posting and updating us on this.
Have you attempted other troubleshooting methods in this thread? If so which?
Hector B - Community Support