Re: Home Speaker 500 not connecting to app
These network issues have been occurring since at least last October.
The networking on these Bose products are terrible. I cannot connect to my Home Speaker 500 for any sustainable period.
I've performed all of the 'suggestions' but they don't always work and when they do, it doesn't last very long.
You can repeat your apologies, the same apologies across six pages of compaints in this thread alone. Apologies which are now meaningless.
I have the current version software on the speaker.
Internet provider shouldn't be a factor.
Having a dual band router shouldn't be a problem. The technology has been around for a while. A lot of homes will have them these days. The Bose devices/apps should be able to accommodate them by now.
My devices are not auto switching between guest wifi networks. Yes, I'm using the same network name because I have only one network.
No other device on my network is affected. They all stay connected while the Asus RT-AC5300 router is active.
I shouldn't have to uninstall and reinstall the Bose app everytime I want to connect to my speaker.
I have rebooted my router. I have powered off the speaker and powered back on. I have uninstalled after clearing the app cache and clearing the app storage and then I re-installed. Somtimes this works but mostly it doesn't. I shouldn't have to do this everytime I want to use the speaker.
I doubt it's a defective unit because wertyuiop above has replaced his four times. That would suggest a defective product line and/or incompetent engineering.
An early fix in a product software update could have saved face but it's continued for this long now that it also suggests there's a hardware issue.
I doubt Bose will invoke a product recall but seem to be willing to risk negative press and damaging the brand.
Waste of money. Terrible product and a stain on the brand.