Home Speaker and Alexa

Highlighted
Silent Starter

Home Speaker and Alexa

Hi All

 

I have just received a Home Speaker 500 for Xmas, and I have been struggling for days now to connect it to Alexa. I have the Bose skill loaded on the Alexa app, but the app refuses to find the device. Via the Bose app I am unable to sign onto Amazon, or enable the voice assistant piece. I am also unable to enable to authorise my music favourites via the app. This is all very dissapointing given that I have always been a Bose fan, and all other smart devices in my own have been connected seemlessly.

 

Any advice or help would be gratefully received.

 

Cheers

3 REPLIES
Moderator

Re: Home Speaker and Alexa

Hi DPocknell,

 

Thanks for the post, and welcome to the community!

 

What happens when you attempt to log into Alexa via the Bose Music app?

 

Can you otherwise use the speaker normally?

 

Best Regards,

Brandon - Community Support

Silent Starter

Re: Home Speaker and Alexa

Hi Brandon

 
Thanks for the reply
 
I select voice assistant from the app, then Alexa, then when I hit the button to sign onto Amazon, nothing happens. Not sure if this is an Android issue? I can use the speaker normally otherwise, just not with Alexa, and as I mentioned earlier my Alexa app cannot see the speaker.
 
Cheers
Moderator

Re: Home Speaker and Alexa

Hi again,

 

Thank you for the description.

 

It may be an Android or phone specific issue.  Do you have a different smartphone you can try this on?  

 

Best,

Brandon