Thanks for getting back in touch. I'm sorry to hear this is still occurring.
Have you tried again to force the update to see if this brings the stations back to life? Further to this, since updating, have you tried to factory reset the speaker to set it back up as a new device?
Let me know how you get on!
Feb 11, 2020
I've tried it all. I noticed a thread in the community here, from 2017, detailing the same issue from a swiss user. Unfortunately, I didn't copy it, and now I can't find it. However, it looks like your technicians solved the issue for this user.
Could you please escalate, and pass this on to your engineers?
These are the channels I want to play (all norwegian):
NRK P1 Nordland
P4 - Lyden av Norge
P5 - Hits
P6 - Rock
P7 - klem
P8 - pop
P9 - Retro
P10 - Country
Thanks for confirming, @Kjell. 😊
We have tested the stations on our Home Speaker 300 here at the office, and all seem to be working fine.
Could you provide me with some information about your setup?
How is the speaker connected to the network? (e.g directly to the router/connected to a booster/extender)
Have you tried connecting via a different means to see if this makes a difference?
If you were to take the speaker to a friend/family member's home, does the issue persist?
Are any other stations affected?