Home speaker 500 Alexa music
I've recently purchased a home speaker 500 and have an issue where it is unable to play any music through Alexa commands. I have successfully connected my Amazon account to the voice assistant, and the speaker shows up within my Alexa app. All other Alexa commands work correctly with my connected devices but if I ask Alexa to play music , the speaker tells me I need to enable the Alexa skill then search for devices.
I've tried removing the alexa account from the Bose app, removing the speaker from the Alexa app.and powering off to reset before adding my account back in.
Very frustrating issue from what is an otherwise great speaker. Sadly if I'm unable to resolve, I will be returning the speaker for a refund as it's not providing the full functionality I was expecting