Highlighted
mampfred
Audible Advocate
  • 0
  • 8
  • 1
Registered since

Oct 30, 2019

How To connect Soundbar 700 with Alexa

Hi everyone,

 

I am trying to connect my Soundbar 700 with my alexa account. I have tried the following

 

- Connecting the bose music app, it fails in the end by directing me to a website "id.api.bose.io" with safari and the built in browser

- Connecting via the alexa skills - same result as via the app

 

I removed my alexa device already from my tv room (which is the place where the soundbar is located). I have the same issue when trying to connect my bose home speakers 300.

 

Any help highly appreciated

 

Best

 Andreas

1 ACCEPTED SOLUTION

Accepted Solutions
mampfred
Audible Advocate
  • 0
  • 8
  • 1
Registered since

Oct 30, 2019

Re: How To connect Soundbar 700 with Alexa

Author Accepted Answer selected by mampfred

Dear all,

 

i have managed to connect my alexa and bose soundbar.

 

I am using a Rasperry Pi with PiHole to block ads and the required website "cdns.gigya.com" was identified as "junk". After whitelisting the url, the setup was easy and took only 25 seconds

 

Thanks and best regards

14 REPLIES 14
Moderator

Re: How To connect Soundbar 700 with Alexa

Hello Andreas,

 

Thank you for your post and welcome to the Bose Community.

 

I'm truly sorry to hear that you are facing some issues with setting up the Amazon Alexa Voice Assistant on your Soundbar 700. I'd love to help you resolve this.

 

When you say that the Bose Music app fails, is this whilst setting up the Soundbar or during the Alexa set up?

Do you already have the Soundbar set up in the Bose Music app?

 

I'd recommend taking a look at this article Using the Amazon Alexa voice assistant with Bose smart products.

 

I look forward to hearing back from you.

 

Warm regards,

Charlotte G - Community Support

mampfred
Audible Advocate
  • 0
  • 8
  • 1
Registered since

Oct 30, 2019

Re: How To connect Soundbar 700 with Alexa

Hi Charlotte,

 

thanks for getting in touch. To specify my problem:

 

- setup of the bose speakers worked perfect - easy!

- setup of alexa does not work - i checked your link already. interestingly my mobile device (which i use as well for setting up the alexa app) cannot automatically login to your community forum as well. I end up at the same website as indicated above - not sure if this helps with troubleshooting

 

Cheers

 Andreas

Moderator

Re: How To connect Soundbar 700 with Alexa

Hello Andreas,

 

Thanks for getting back to me! That is very strange. Do you have another device that you could test this with?

The "id.api.bose.io" window that opens should load to the following page:

74214104_2761730983845781_4981579708744335360_n.jpg

 

Warm regards,

Charlotte G

mampfred
Audible Advocate
  • 0
  • 8
  • 1
Registered since

Oct 30, 2019

Re: How To connect Soundbar 700 with Alexa

HI Charlotte,

 

the following steps are working

 

- i can login at amazon after trying to enable to alexa (na.account.amazon.com)

- voice.api.bose is loading and then i am re-directed to

- id.api.bose.io -- and then i am stuck and i cannot use alexa..

 

hope that helps

Moderator

Re: How To connect Soundbar 700 with Alexa

Hello Andreas,

 

Could you please try signing out of the Bose Music app and signing back in? 

If this shows no improvement, then I would recommend deleting the Bose Music app and re-installing.

 

Please let me know how this goes!

 

Warm regards,

Charlotte G 

mampfred
Audible Advocate
  • 0
  • 8
  • 1
Registered since

Oct 30, 2019

Re: How To connect Soundbar 700 with Alexa

Dear Charlotte,

 

unfortunately this turns out to deliver the same result. I end up at the blank website as indicated above and no alexa has been setup

Moderator

Re: How To connect Soundbar 700 with Alexa

Hi Andreas,

 

Sorry about that! Would you be able to please let me know the region you are located in? 

 

Warm regards,

Charlotte G

Edson
Silent Starter
  • 0
  • 2
  • 0
Registered since

Nov 8, 2019

Re: How To connect Soundbar 700 with Alexa

Hi folks..sorry to jump in on this topic...is there already a solution cause i am facing the exact same problem...setting up speaker is fine..selecting voice assistants alexa or google assistant...google connects fine...alexa cant get past the point to connect to amazon like mentioned in this thread already...location is miramar florida 

Regards Edson

mampfred
Audible Advocate
  • 0
  • 8
  • 1
Registered since

Oct 30, 2019

Re: How To connect Soundbar 700 with Alexa

I am located in Germany, near Frankfurt / Main