May 26, 2019
May 26, 2019
Oct 23, 2018
Dec 24, 2018
May 16, 2019
Definitely it got problems from the front right channel. It is easy to reproduce the problem, just turn the "change format" to ON, add new format Dobly Digital 5.1 in the Apple TV... randomly play a 5.1 movie in Netflix, soon enough there is crackle sound coming from the right channel....
To temporally fix this problem, just TURN "Change Format" to OFF in Apple TV...
I am from Hong Kong. Please update the firmware ASAP🙏🏻
May 22, 2019
May 23, 2019
We are now in the second week and this problem in not solved, althought is reported worldwide.
BOSE claims that FW rollback is impossible because of new Google assistant into last FW.
But, most of us, bought this product not for Google or Alexa (wich are not available anyway in most regions), we bought it for what BOSE always did best: the sound. And now, the sound is ruined.
Moreover, this new "improvement" (Google) is available only in US, So, now, we are here: US customers with Google assistant and broken sound and non-US customers with no sound and no Google.
So, except for some US customers, all the others are not losing anything by rolling back the FW. Now we just have broken sound devices, but with a "not available in our regions" Google assistant :(.
In this situation, I think that is reasonable that BOSE will give, to those who want, the possibility to perform a manual rollback, to the previous FW that was OK. As long as I dont have Alexa and Google, why should I keep this broken FW?
Or a worldwide rollback with the possibility of a manual update for those who desperately want Google but with the price of a ruined sound.
I have to vent once again in this thread. The one thing is if a mistake happens. That's ok since we're all humans after all. The other thing is communication (or the lack of it). If you present yourself as a premium brand and ask for premium prices for your products you HAVE to communicate often and with best effort possible.
So far the soundbar is broken for nearly two weeks and Bose didn't send a e-mail to it's customers nor published a KB article about it on it's website or via social media. With clear and detailed information about the issue, a timeframe about when it will be fixed and an apology.
This is the most disappointing part in all of it for me. I'm a first time customer with the Soundbar 700, Bass Module 700 and the Surround Speakers plus I got the QC 35 II. While I love the product and sound quality I now have the feeling that I made a mistake with choosing Bose if I have to fear that my devices will get broken with a software update and afterwards Bose not only asks me to troubleshoot it (!), but also letting me wait weeks to provide a solution.
That is truly embarassing as well as frightening. With this situation I have to reconsider not only my purchase, but also if I ever will recommend Bose to anyone else.
Dec 14, 2018
Having the same issue - Bose 700/Samsung TV. Spoke for hours with Bose Customer Service two nights ago and he didn't know about this issue. His only fix was to change from Dolby Digital to PCM. What a terrible solution. Had a conversation with Samsung to make sure this wasn't an issue with the TV. After factory resets of everything (PITA) problem persisted. I had another conversation with Bose Customer Service last night and they noted this issue was a firmware problem that was being worked on. Don't understand why this firmware update can't be backed out.