Rachel.Collins
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Sep 10, 2020

New Bose 700 Continually installing Update on App

Having downloaded the Bose app, my phone has found the Bose soundbar 700 but has been continally installing the update for 3 hours. Does it usually take this long at setup?

 

Im unable to go any further..... HELP ;-(

 

bose.png

9 REPLIES 9
Keith_L
Community Manager

Re: New Bose 700 Continually installing Update on App

Hi Rachel.Collins,

 

Thanks for posting and welcome to the Community!

 

I find the initial update for the soundbar will usually take at most 20/30 minutes but it can be slightly longer than this depending on your internet speeds. 3 hours, is much longer than I would expect the update to take!

 

As the app is thinking the soundbar is still updating, what is the soundbar itself showing for you? If it is still updating you'll see movement from the lightbar, can you please let me know what this is doing? Which of THESE is closest to what you see?

 

Once you know what the soundbar is doing, we'll be able to find the correct next steps to continue the setup. If you don't see any light at all, the first thing to do would be to close and re-open the Bose Music app, to refresh its connection to the soundbar.

 

I look forward to hearing back from you!

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Rachel.Collins
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Sep 10, 2020

Re: New Bose 700 Continually installing Update on App

Ok. There’s 2 lights to the left of the speaker.


None of which I can see in the examples you sent across so I’m stuck. 

And the app is still installing the update.

 

please advise 

Keith_L
Community Manager

Re: New Bose 700 Continually installing Update on App

Thanks for getting back to me Rachel.Collins!

 

It's strange that the lights you are seeing are not included in the list, could you please attach a picture of what you are seeing on the soundbar?

 

As long as the lightbar is not scrolling from left to right, like in the picture below, what you will want to do next is a reset of the soundbar.

 

SB update.jpeg

To do this what you will want to do is disconnect the speaker from power for at least 30 seconds, then plug it back in and allow it to reboot. If the light scrolls from left to right, then it is trying to install the update and you do not want to unplug the soundbar, as this can cause further issues.

 

Let me know if this helps!

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ramirea
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Nov 22, 2019

Re: New Bose 700 Continually installing Update on App

I have the same problem reported by the other user. In My BOSE MUSIC APP, the message is Installing update and the light bar on the soundbar is off. Please help me to check what is happening.

 

IMG_0812.jpg

Keith_L
Community Manager

Re: New Bose 700 Continually installing Update on App

Hi ramirea,

 

Is your app still showing that the soundbar is updating? The soundbar will automatically download any available updates in the background, but will only install the update when the soundbar is not in use, between 2 AM and 5 AM local time so it is likely to have installed overnight for you!

 

If you are stills seeing the app showing the soundbar as updating, but no progress lights on the soundbar, you will want to try manually starting the update by following the steps shown HERE.

 

Let me know how this goes!

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Pallu
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Mar 1, 2021

Re: New Bose 700 Continually installing Update on App

I Have the same problem with my Bose ANC 700 

 

My internet speed is 200MB/sec 

Screenshot_20210301-212131.jpg

 

Sam_F
Moderator

Re: New Bose 700 Continually installing Update on App

Hi all,

 

Thank you for taking the time to post and welcome to the Bose Community. I'm sorry to see you're noticing your products not updating, but I'd be happy to help.

 

Firstly, I'd recommend that you both sign out of the Bose Music app, and then back in. There may have been a sync issue that's notifying you the update is still going when in reality it isn't. Give this a try and let me know if you notice any change within the app!

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mshack102
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Mar 16, 2021

Re: New Bose 700 Continually installing Update on App

I'm about to throw this out the window.

 

6-7 hours now , i have been getting same screen on BOSE and in APP.

 

I have uninstalled the app , i have reinstalled it , i have signed in and out , i have created different accounts. On the Bose , i have plugged in and out and can't get anything to update or work.  I have 1GB interent , WiFi speeds are 300mbps download and 20 upload.  Any advice before i just throw this in the trash today , i don't have the time for this....

 

 

 

 

IMG_5756.jpgIMG_5754.PNG

Sam_F
Moderator

Re: New Bose 700 Continually installing Update on App

Hey mshack102,

 

I'm sorry to see you're still running into issues with updating your Home Speaker 500. Is the LED on the speaker still flowing left to right or has it stopped? Is the Bose Music app showing anything else, or still saying it's updating the speaker?

 

If the speaker is stuck updating, you should put the system into recovery mode, and then try the setup again. If you still run into difficulty, please let us know, or alternatively reach out to local support to look further into service options.

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