cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 
Tjackson
Participant
  • 0
  • 1
  • 0
Registered since

Jul 18, 2021

No sound from surround speakers

Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!

 

Bose product name Boss Surround speakers 300

 

Country UK

 

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce So I bought the Soundbar 700 with the Bass Module 700 and Surround 300 speakers. I connected everything and I know I did correctly because when I run ADAPTIQ I can hear the sounds from the surround speakers but in normal operation I hear absolutely nothing. Do I need to turn on the surround sound somehow as I don’t believe the speakers are faulty?

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

 

 

1 REPLY 1
Vicky_W
Moderator

Re: No sound from surround speakers

Hello Tjackson, 

 

Thanks for posting and welcome to the community! 

 

I am sorry to hear you are having issues getting audio from your surround speakers when connecting to the Soundbar 700. The fact that you can hear the tones when connected to ADAPTiQ is a great sign! Let's try some troubleshooting to get this resolved for you. We can start this here

 

If the issue persists, please can you confirm what TV you are connected to and what audio sources you are trying to play? 

 

I look forward to your reply. 

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!